Who We Are

Our team brings together expertise from across the water sectors value chain and will personally guide clients through the end-to-end journey until assets become our responsibility.

Our History

Severn Trent Services (Water & Sewerage limited, T/A Severn Trent Connect 'ST Connect') is a wholly owned subsidiary of Severn Trent PLC.

Where we operate

We are a Statutory Undertaker (SU) for wastewater services. Operating under the Water Services Regulation Authority's (Ofwat) 'New Appointee and Variations' framework (NAV). This allows us to operate in England & Wales rather than a defined geographical area, such as Southern Water for example.

For more information on the Severn Trent PLC visit: severntrent.com/about-us/

Our Customer Promise

Take a look at our Customer Promise which details our commitment to our Household and Business customers. We also have a Customer Promise specific to Developers.

Our Code of Practice

Our Code of Practice describes the services we provide, what your rights are as a customer and what to do if things go wrong. The Code has been produced in consultation with the Consumer Council for Water (CCWater).