Our team brings together expertise from across the water sectors value chain and will personally guide clients through the end-to-end journey until assets become our responsibility.
Severn Trent Services (Water & Sewerage limited, T/A Severn Trent Connect 'ST Connect') is a wholly owned subsidiary of Severn Trent PLC.
Where we operate
We are a Statutory Undertaker (SU) for wastewater services. Operating under the Water Services Regulation Authority's (Ofwat) 'New Appointee and Variations' framework (NAV). This allows us to operate in England & Wales rather than a defined geographical area, such as Southern Water for example.
For more information on the Severn Trent PLC visit: severntrent.com/about-us/
Our Customer Promise
Our Code of Practice
Our Code of Practice describes the services we provide, what your rights are as a customer and what to do if things go wrong. The Code has been produced in consultation with the Consumer Council for Water (CCWater).